My Oracle Support Banner

IP17 SMC login "Invalid user ID or password" and "Invalid Gateway Host Name And/or HTTPS Port", due to Java Used for Creating Certificate (Doc ID 2312225.1)

Last updated on FEBRUARY 28, 2020

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.


 When the wrong version or JRE is used to generate the certificates, the following symptoms have been experienced:


Troubleshooting Steps

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Troubleshooting Steps

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.