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IP17 SMC login "Invalid user ID or password" and "Invalid Gateway Host Name And/or HTTPS Port", due to Java Used for Creating Certificate (Doc ID 2312225.1)

Last updated on OCTOBER 24, 2019

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Purpose

 When the wrong version or JRE is used to generate the certificates, the following symptoms have been experienced:

 

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
  
References


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