Employee Availability Status Is Not Considered During Activities Assignment

(Doc ID 2313974.1)

Last updated on OCTOBER 03, 2017

Applies to:

Siebel CRM - Version 15.6 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 8.2.1 SIA[22220] version, 

Employee Availability Status Is Not Considered During Activities Assignment.

STEPS

1.Create Employee in Administration - user - Employees

2.Drill down on the last name and navigate to More Info Detailed view,Set the Availability field value to 'Unavailable'

3.Create Assignment Rule on Activity Assignment Object to assign the activity to the employee created in step 1

4.Release the Assignment Rule ,Activity is assigned to employee even the availability status is set as 'Unavailable'

Cause

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