CTI Toolbar Not Appearing After Siebel Login

(Doc ID 2314861.1)

Last updated on OCTOBER 06, 2017

Applies to:

Siebel CRM - Version 15.16 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.16 [IP2015] version, CTI

ACTUAL BEHAVIOR
---------------
CTI agents are unable to see the Communication Toolbar after login into the system.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to the application in IE
2. Navigate to communication panel
3. Notice are you able to see the communication toolbar or not


Cause

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