Workflow Steps And Connectors Not Properly Seen In Workflow Process Designer

(Doc ID 2314892.1)

Last updated on OCTOBER 10, 2017

Applies to:

Siebel CRM - Version 16.7 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.7 [IP2016] version, Siebel Workflow

In IP16 PS17 there is a problem with the workflow designer in Siebel Tools
e.g. steps are not connected, business service steps are showing as other types, validation errors happen.

All the workflow steps are seen as isosceles trapeze upside down (like Task step) in workflow process designer i.e Start step, End step, BS step, Operation step etc
Also the connectors are not linked to the steps


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open Siebel Tools
2. Go to View menu -> Options -> Language Settings tab and select French from drop-down list
3. Navigate to Workflow -> Edit workflow process
4. The Business Service steps are shown like isosceles trapeze upside down instead of rectangle
Also the connectors are not linked to the workflow steps

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms