Open UI - Issue With "Alarm Reminder Applet"

(Doc ID 2314928.1)

Last updated on OCTOBER 06, 2017

Applies to:

Siebel eCommunications - Version 15.15 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.15 [IP2015] version, Client Functionality

ACTUAL BEHAVIOR
---------------
Delay in closing the Alarm Popup Applet after clicking on Snooze button

EXPECTED BEHAVIOR
-----------------------
Delay should not be there to close the Alarm Popup Applet after clicking on Snooze button

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Application
2. Go to Service Request Screen
3. Drilldown on existing Service Request and go to Activities View Tab
4.Create new Activity and set the Alarm Flag with the appropriate start time
5.Observe the Alarm Popup Applet is displayed
6.Try to set the time in Applet and Observe the delay of appearing Alarm Lead Time PickList.
7.Once select the time, click on Snooze button
8.After clicking on Snooze button, observe the delay in time to perform Snooze

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users can see performance delay in Snooze functionality in Alarm Popup Applet

Cause

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