Siebel Marketing > Campaign Loads Are In Cancelling State When OBI Job Is Cancelled

(Doc ID 2314997.1)

Last updated on OCTOBER 06, 2017

Applies to:

Siebel Marketing - Version 8.1.1.3[21219] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.3[21219] version, Siebel Marketing

Siebel marketing :: Campaign loads are in Cancelling state
Client reporting that when they cancel the Campaign load from Obiee application, the campaign load request will be in cancelling state. Queries will be terminated from database but still it will be in canceling state in obiee.
There is a related SR: 3-15655388991” .


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a campaign
2. Load a campaign
3. Cancel the campaign from OBIEE
4. Siebel shows the campaign as still running

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, there is a mismatch in the Siebel and OBI applications of the status of the jobs

Cause

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