Message Broadcast Dismiss Control Is Not Working As Expected.

(Doc ID 2315400.1)

Last updated on OCTOBER 11, 2017

Applies to:

Siebel CRM - Version 15.17 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.17 [IP2015] version, Client Functionality

ACTUAL BEHAVIOR
---------------
Message Broadcast Dismiss control is not working as expected.

Customer was working on Siebel IP 15 and they have enabled Message Broadcast feature for our customers. When customer clicks on abstract message it is navigating to respected view which is working as expected.However if customer doesn't want to navigate to the view and wants to close the message by clicking dismiss control, but this is also navigating to the destination view.
Which is not expected.
 

EXPECTED BEHAVIOR
-----------------------
When user try to close the message broadcast by clicking dismiss control, this is navigating to the destination view instead.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in to Siebel
2. Try to close the message broadcast by clicking dismiss control
3. This is navigating to the destination view instead.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot close the message broadcast by clicking dismiss control

Changes

 

Cause

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