CRM Desktop Doesn't Synch After Upgrading To IP2016

(Doc ID 2315472.1)

Last updated on OCTOBER 09, 2017

Applies to:

Siebel CRM Desktop - Version 16.11 [IP2016] and later
Information in this document applies to any platform.

Symptoms

CRM Desktop doesn't synch after upgrade to IP16 and 3.10. The issue appears for first synchronization, it starts ok but it fails on 66% progress.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Install CRM Desktop.
2. Provide credentials and initiate synch.
3. Synch fails at 66%.

Cause

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