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Loyalty Tier Renewal Shows Error SBL-LTY-14003 (Doc ID 2315509.1)

Last updated on SEPTEMBER 09, 2021

Applies to:

Siebel Loyalty Engine - Version 8.1.1.14.18 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.18 [IP2014] version, Loyalty


ACTUAL BEHAVIOR
---------------
When attempting to upgrade or downgrade a tier, the following error occurs.

EXPECTED BEHAVIOR
-----------------------

Upgrade or downgrade a tier should not throw error


ERROR
-----------------------
(SBL-LTY-14003) SBL-LTY-14003: Tier change cannot be performed because it will result in an expired tier for this member.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Set up a tier promotion that has upgrade/downgrade based upon criteria
2. Run the batch engine
3. Error occurs on a few records

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot upgrade or downgrade certain member tiers

Cause

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In this Document
Symptoms
Cause
Solution


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