Digital Signature Is Getting Changed after Signing

(Doc ID 2315589.1)

Last updated on OCTOBER 09, 2017

Applies to:

Siebel CRM - Version 8.1.1.8 [23012] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.8 [23012] version, Reports

ACTUAL BEHAVIOR
---------------
We are trying to get the perfect rendering of the Signature at the applet level. where as when the view is getting scrolled/saved, Signature is getting altered.

EXPECTED BEHAVIOR
-----------------------
signatures must be displayed correctly

STEPS
-----------------------

Use Implementing ActiveX Signature Capture Control in Siebel Business Applications 8.1 and onwards with iSign (Version=4,5,0,319) (Doc ID 1357500.1)


The issue can be reproduced at will with the following steps:
UI mouse scroll scribbling is not captured correctly.  It is distorted after saving.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot sign on workstation.

Cause

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