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Unable To Load SMC - Keeps Loading or Give Error "The user ID or password that you entered is incorrect" (Doc ID 2315693.1)

Last updated on SEPTEMBER 07, 2018

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms

While Installing IP17 , When trying to launch SMC with similar URL machine.domain.com:<port>/siebel/smc never completes

STEPS
-----------------------
Customer performed the steps
1. Installed Siebel ai, gateway, siebsrvr,dbsrvr

2. run db Install

3. launch SMC URL

In one case the smc never completes and another the smc gives invalid username/password

Changes

 

Cause

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