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Wrong Selection In Calendar Creates Multiple Wrong Call (Doc ID 2316344.1)

Last updated on FEBRUARY 04, 2019

Applies to:

Siebel CRM - Version 15.17 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On :  15.17 [IP2015] version, Upgrade

Wrong Selection in calendar creates wrong call  

when the user do a wrong selection during drag, even though call doesn't become visible but a blank place holder gets created which replicates the first institution call same in number as many was wrong selection.




STEPS
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The issue can be reproduced at will with the following steps:

User tries to create call in calendar. User selects an institution and drags, call doesn’t get created even though it shows like the name got dragged. User moves to another institution to create call and drags. Call gets created, but multiple times for the first customer and single time for the same dragged institution.
We assume when the user do a wrong selection during drag, even though call doesn't become visible but a blank place holder gets created which replicates the first institution call same in number as many was wrong selection.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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