Wrong Selection In Calendar Creates Multiple Wrong Call

(Doc ID 2316344.1)

Last updated on OCTOBER 11, 2017

Applies to:

Siebel CRM - Version 15.17 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On :  15.17 [IP2015] version, Upgrade

ACTUAL BEHAVIOR  
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Wrong Selection in calendar creates wrong call  

when the user do a wrong selection during drag, even though call doesn't become visible but a blank place holder gets created which replicates the first institution call same in number as many was wrong selection.




EXPECTED BEHAVIOR
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should not create multiple call


STEPS
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The issue can be reproduced at will with the following steps:

User tries to create call in calendar. User selects an institution and drags, call doesn’t get created even though it shows like the name got dragged. User moves to another institution to create call and drags. Call gets created, but multiple times for the first customer and single time for the same dragged institution.
We assume when the user do a wrong selection during drag, even though call doesn't become visible but a blank place holder gets created which replicates the first institution call same in number as many was wrong selection.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot use drag and drop

Cause

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