Error SBL-EAI-04298 With Web Services Outbound

(Doc ID 2316559.1)

Last updated on OCTOBER 11, 2017

Applies to:

Siebel CRM - Version 8.2.2.4.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.2.2.4.11 [IP2013] version, Siebel EAI

Problem with Web Services Outbound

We are experiencing some problems to execute a legacy’s WebService (you will find it attached)
The issue is when the BS that invokes the “wsSrvPerEmeSoapPort” service, it’s executed.
To be able to reproduce the error, we have created a test WF with the followin steps:
Step 1:
BS: PRM ANI Utility Service
Method: CreateEmptyPropSet
Inputs:
Hierarchy Name = wsSrvPerEme.Execute
Outputs
SM Request = SM Request

Step 2:
BS: wsSrvPerEmeSoapPort
Method: Execute
Inputs:
wsSrvPerEme.ExecuteSoapIn:parameters = SM Request
Outputs
SM Response = wsSrvPerEme.ExecuteSoapOut:parameters

In step 2, we get the following error message:

ERROR
-----------------------
Error al invocar servicio 'wsSrvPerEmeSoapPort', método 'Execute' en el paso 'Web Services'.(SBL-BPR-00162)
• El sobre SOAP recibido no es válido.(SBL-EAI-04298)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
To be able to reproduce the error, we have created a test WF with the followin steps:
Step 1:
BS: PRM ANI Utility Service
Method: CreateEmptyPropSet
Inputs:
Hierarchy Name = wsSrvPerEme.Execute
Outputs
SM Request = SM Request

Step 2:
BS: wsSrvPerEmeSoapPort
Method: Execute
Inputs:
wsSrvPerEme.ExecuteSoapIn:parameters = SM Request
Outputs
SM Response = wsSrvPerEme.ExecuteSoapOut:parameters

In step 2, we get the following error message:

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot make the outbound WS to work

Cause

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