Deployment Of Enterprise Fails With "ACCESS DENIED"

(Doc ID 2316725.1)

Last updated on OCTOBER 11, 2017

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms

As part of IP2017 deployment process, Enterprise profile was created then submitted. Seconds later, the status became Deployment failed (x with circle in red).

Configuration log file, %SiebelRoot%\cfgtoollogs\cfg\ config_<TIMESTAMP>.log showed the following "ACCESS DENIED" error information.

=====Condition Step Extension Create Registry Entry=====
Calling Create Registry Entry...
s_componentAction: StepExtension ssicfnt icfSetRegValue 'SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management' LargeSystemCache 0 HKEY_LOCAL_MACHINE REG_DWORD
Oct 11, 2017 12:05:42 PM oracle.siebel.configurator.utility.ConfigUtility createRegistryEntry
FINER: Create Registry Entry
Oct 11, 2017 12:05:42 PM oracle.siebel.configurator.utility.ConfigUtility createRegistryEntry
FINER: Create Registry regEntry: SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management
Oct 11, 2017 12:05:42 PM oracle.siebel.configurator.utility.ConfigUtility createRegistryEntry
FINER: Create Registry regEntry:  LargeSystemCache 0 HKEY_LOCAL_MACHINE REG_DWORD
Oct 11, 2017 12:05:42 PM oracle.siebel.configurator.utility.ConfigUtility createRegistryEntry
FINER: create registry s_regDetails: LargeSystemCache
Oct 11, 2017 12:05:42 PM oracle.siebel.configurator.utility.ConfigUtility createRegistryEntry
FINER: create registry s_regDetails: 0
Oct 11, 2017 12:05:42 PM oracle.siebel.configurator.utility.ConfigUtility createRegistryEntry
FINER: create registry s_regDetails: HKEY_LOCAL_MACHINE
Oct 11, 2017 12:05:42 PM oracle.siebel.configurator.utility.ConfigUtility createRegistryEntry
FINER: create registry s_regDetails: REG_DWORD
Oct 11, 2017 12:05:42 PM oracle.siebel.configurator.utility.ConfigUtility createRegistryEntry
FINER: Create Registry Entry command: reg ADD "HKLM\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management" /v "LargeSystemCache" /t REG_DWORD /d 0 /f
Oct 11, 2017 12:05:42 PM oracle.siebel.configurator.utility.ConfigUtility runProgram
FINER: Run Program
Oct 11, 2017 12:05:42 PM oracle.siebel.configurator.utility.ConfigUtility runProgram
FINER: configUtil runProgram Executing Command: C:\Windows\SysWOW64\cmd.exe /C reg ADD "HKLM\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management" /v "LargeSystemCache" /t REG_DWORD /d 0 /f
Oct 11, 2017 12:05:42 PM oracle.siebel.configurator.utility.ConfigUtility runProgram
FINER:
ERROR: Access is denied.
Oct 11, 2017 12:05:42 PM oracle.siebel.configurator.utility.ConfigUtility runProgram
INFO: Config Util Exit Value: 1
Oct 11, 2017 12:05:42 PM oracle.siebel.configurator.utility.ConfigUtility runProgram
FINER: ConfigUtil RunProgram output: ERROR: Access is denied.
Oct 11, 2017 12:05:42 PM oracle.siebel.configurator.engine.AccessSCM getNextStep
FINER: ============> PHASE 2 TYPE LOGIC EXECUTION COMPLETE <===================


Changes

 

Cause

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