Deployment Of Enterprise Fails With "ACCESS DENIED" (Doc ID 2316725.1)

Last updated on OCTOBER 21, 2019

Applies to:

Symptoms

As part of IP2017 deployment process, Enterprise profile was created then submitted. Seconds later, the status became Deployment failed (x with circle in red).

Configuration log file, %SiebelRoot%\cfgtoollogs\cfg\ config_<TIMESTAMP>.log showed the following "ACCESS DENIED" error information.

=====Condition Step Extension Create Registry Entry=====
Calling Create Registry Entry...
s_componentAction: StepExtension ssicfnt icfSetRegValue 'SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management' LargeSystemCache 0 HKEY_LOCAL_MACHINE REG_DWORD
Oct 11, 2017 12:05:42 PM oracle.siebel.configurator.utility.ConfigUtility createRegistryEntry
FINER: Create Registry Entry
Oct 11, 2017 12:05:42 PM oracle.siebel.configurator.utility.ConfigUtility createRegistryEntry
FINER: Create Registry regEntry: SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management
Oct 11, 2017 12:05:42 PM oracle.siebel.configurator.utility.ConfigUtility createRegistryEntry
FINER: Create Registry regEntry:  LargeSystemCache 0 HKEY_LOCAL_MACHINE REG_DWORD
Oct 11, 2017 12:05:42 PM oracle.siebel.configurator.utility.ConfigUtility createRegistryEntry
FINER: create registry s_regDetails: LargeSystemCache
Oct 11, 2017 12:05:42 PM oracle.siebel.configurator.utility.ConfigUtility createRegistryEntry
FINER: create registry s_regDetails: 0
Oct 11, 2017 12:05:42 PM oracle.siebel.configurator.utility.ConfigUtility createRegistryEntry
FINER: create registry s_regDetails: HKEY_LOCAL_MACHINE
Oct 11, 2017 12:05:42 PM oracle.siebel.configurator.utility.ConfigUtility createRegistryEntry
FINER: create registry s_regDetails: REG_DWORD
Oct 11, 2017 12:05:42 PM oracle.siebel.configurator.utility.ConfigUtility createRegistryEntry
FINER: Create Registry Entry command: reg ADD "HKLM\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management" /v "LargeSystemCache" /t REG_DWORD /d 0 /f
Oct 11, 2017 12:05:42 PM oracle.siebel.configurator.utility.ConfigUtility runProgram
FINER: Run Program
Oct 11, 2017 12:05:42 PM oracle.siebel.configurator.utility.ConfigUtility runProgram
FINER: configUtil runProgram Executing Command: C:\Windows\SysWOW64\cmd.exe /C reg ADD "HKLM\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management" /v "LargeSystemCache" /t REG_DWORD /d 0 /f
Oct 11, 2017 12:05:42 PM oracle.siebel.configurator.utility.ConfigUtility runProgram
FINER:
ERROR: Access is denied.
Oct 11, 2017 12:05:42 PM oracle.siebel.configurator.utility.ConfigUtility runProgram
INFO: Config Util Exit Value: 1
Oct 11, 2017 12:05:42 PM oracle.siebel.configurator.utility.ConfigUtility runProgram
FINER: ConfigUtil RunProgram output: ERROR: Access is denied.
Oct 11, 2017 12:05:42 PM oracle.siebel.configurator.engine.AccessSCM getNextStep
FINER: ============> PHASE 2 TYPE LOGIC EXECUTION COMPLETE <===================

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.