LOY Accrual Service Simulation Is Not Working For Post Paid Partners

(Doc ID 2317261.1)

Last updated on OCTOBER 13, 2017

Applies to:

Siebel Loyalty Accrual Engine - Version 16.10 [IP2016] and later
Information in this document applies to any platform.


On : 16.10 [IP2016] version, Loyalty

LOY Accrual Service- Simulation is not working.
While we are running the LOY Accrual Service Simulation for Post Partner it is not working as expected. In Central implementation, we will be having Pre & Postpaid partners and only for pre-paid we are planning to have Point Blocks and not for Postpaid


The promotions are not applied. In processing log we can see the statement “Not Satisfy the filter”

The promotions have to be applied for the transaction and the accrual transaction summary information can seen in the output.

The issue can be reproduced at will with the following steps:
1. Go to LOY>>Program>>Simulate Transaction Details
2. Click on Simulate New Transaction and Create a new record
3. Provide Program, Type, Sub Type, Member Name, Product Name, Partner Name..etc
4. Click on Simulate button

Note: LOY Partner dont have Point block and PAD defined

The issue has the following business impact:
Due to this issue, users cannot Simulate transaction successfully and logs is not created under Simulation applet


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