My Oracle Support Banner

LOY Accrual Service Simulation Is Not Working For Post Paid Partners (Doc ID 2317261.1)

Last updated on FEBRUARY 02, 2019

Applies to:

Siebel Loyalty Accrual Engine - Version 16.10 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.10 [IP2016] version, Loyalty

LOY Accrual Service- Simulation is not working.
While we are running the LOY Accrual Service Simulation for Post Partner it is not working as expected. In Central implementation, we will be having Pre & Postpaid partners and only for pre-paid we are planning to have Point Blocks and not for Postpaid

ACTUAL BEHAVIOR
---------------

The promotions are not applied. In processing log we can see the statement “Not Satisfy the filter”

EXPECTED BEHAVIOR
-----------------------
The promotions have to be applied for the transaction and the accrual transaction summary information can seen in the output.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to LOY>>Program>>Simulate Transaction Details
2. Click on Simulate New Transaction and Create a new record
3. Provide Program, Type, Sub Type, Member Name, Product Name, Partner Name..etc
4. Click on Simulate button

Note: LOY Partner dont have Point block and PAD defined


Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.