Siebel Email Response - Process Emails From A Specific Subfolder Instead Of Inbox

(Doc ID 2317271.1)

Last updated on OCTOBER 13, 2017

Applies to:

Siebel Email Response - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.

Goal

Is it possible to configure an Internet SMTP/IMAP Server communications driver to receive and manage mail from an incoming email account BUT ONLY from a particular subfolder of this email account and not from inbox?

Business Requirement: A user manages an IMAP mail account for their daily work. Some mail received on this mail account needs to be dispatched to Siebel for an automated creation of Activity and SR. So user want to create on this mail account a particular subfolder , i.e. named "Mail for Siebel". User can copy on this folder (from inbox folder) incoming mail he want to address to Siebel. So Siebel eMail Response have to monitor,receive and delete mail from this particular IMAP sub-folder BUT NOT from main inbox mail folder or other custom subfolders.
 

Solution

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