Siebel F9: Picking A Contact From Pick Applet Doesn't Update the To List

(Doc ID 2317308.1)

Last updated on OCTOBER 13, 2017

Applies to:

Siebel CRM - Version 16.5 [IP2016] and later
Information in this document applies to any platform.

Goal

Picking a Contact from pick applet when sending email with F9 doesn't update the To List in the Send Communication Applet.

Steps to Reproduce:

1. Select a Contact Record.
2. Press F9.
3. Click on Address Book in the To List.
4. Address Book opens.
5. Select a desired email which needs to be selected for the email and click ok.
6. "To" list is the send communication applet doesn't get updated with the new email address.
 

Solution

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