My Oracle Support Banner

Siebel F9: Picking A Contact From Pick Applet Doesn't Update the To List (Doc ID 2317308.1)

Last updated on OCTOBER 13, 2017

Applies to:

Siebel CRM - Version 16.5 [IP2016] and later
Information in this document applies to any platform.

Goal

Picking a Contact from pick applet when sending email with F9 doesn't update the To List in the Send Communication Applet.

Steps to Reproduce:

1. Select a Contact Record.
2. Press F9.
3. Click on Address Book in the To List.
4. Address Book opens.
5. Select a desired email which needs to be selected for the email and click ok.
6. "To" list is the send communication applet doesn't get updated with the new email address.
 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.