Reply/Forward Buttons Disable For Outbound Emails

(Doc ID 2317935.1)

Last updated on OCTOBER 16, 2017

Applies to:

Siebel CRM - Version 16.16 [IP2016] and later
Information in this document applies to any platform.


Reply/Reply ALL/Forward buttons are disabled for the outbound email in the communication screen. While, these buttons are enabled for inbound emails.

How to get these buttons enabled for outbound emails as well?


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