Open UI - Printing Issue Of The Currency Field Containing Calculator Icon

(Doc ID 2318291.1)

Last updated on OCTOBER 17, 2017

Applies to:

Siebel CRM - Version 16.8 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.8 [IP2016] version, Client Functionality

ACTUAL BEHAVIOR
---------------
Currency field does not show the amount figure when trying to print Service Request Detail Form applet using IE browser Print functionality.

EXPECTED BEHAVIOR
-----------------------
Currency field should show the amount figure when trying to print Service Request Detail Form applet using IE browser Print functionality.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Siebel Application
2. Navigate to Service Request Screen-->Service Request Detail Form Applet
3. Try to print the details using IE browser Print Functionality

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot able to see the Current Field amount details after using IE Browser Print functionality

Cause

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