How To Call A BS Method And Device Command From A CTI Command?

(Doc ID 2318580.1)

Last updated on OCTOBER 17, 2017

Applies to:

Siebel CTI - Version [IP2014] and later
Information in this document applies to any platform.


On : [IP2014] version, CTI

When attempting to call a business service from a Communication Command the following error occurs.

DEVCANADA3_71303208[10/13/2017 19:52:23:823]:ERROR:Invoking user command(EmailAct), input args {SWEActiveView = Account Screen Homepage View
refID = 7
FocusBusComp = Salutation (eApps)
SWEActiveApplet = Layout Controls SI Applet
Command = *Browser Applet*Communications Client*ACWGroup* *
Method Argument =
SWEC = 18
Work Edit_HasFocus = false
FromCTIToolBar = true
FromCmdMgr = TRUE
SRN = dc5KOWSewieclVzrbpbCLWucHmU6bhW11bSXbJ0urpcb
SWETS = 1507938742540
Work Edit = 1001028
}, err=7536851, msg=Communication: Command 'EmailAct' is disabled under current context.(SBL-CSR-00211)

The command is a 3rd level subcommand as defined below:

The subcommand SetACD has been break in two subcommand as per the Bookshelf> Siebel CTI Administration Guide > Configuring Events and Commands > Commands > Hierarchical Commands (Commands and Subcommands) where it says: "If you require a command that executes both a device command and a business service method, then define a group command where ExecuteAll is True and where two subcommands are specified. Define one subcommand to execute a device command, such as a make-call command, and define the other subcommand to invoke your business service method. If you need command data parameters, then create command data definitions and associate them with the subcommands."




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