How To Call A BS Method And Device Command From A CTI Command?

(Doc ID 2318580.1)

Last updated on OCTOBER 17, 2017

Applies to:

Siebel CTI - Version 8.1.1.14.16 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.16 [IP2014] version, CTI

When attempting to call a business service from a Communication Command the following error occurs.

DEVCANADA3_71303208[10/13/2017 19:52:23:823]:ERROR:Invoking user command(EmailAct), input args {SWEActiveView = Account Screen Homepage View
SWECmd = HTML Comm ACW
refID = 7
FocusBusComp = Salutation (eApps)
SWEActiveApplet = Layout Controls SI Applet
SWEBHWND =
SWERPC = 1
Command = *Browser Applet*Communications Client*ACWGroup* *
Method Argument =
SWEC = 18
Work Edit_HasFocus = false
FromCTIToolBar = true
FromCmdMgr = TRUE
SRN = dc5KOWSewieclVzrbpbCLWucHmU6bhW11bSXbJ0urpcb
SWETS = 1507938742540
Work Edit = 1001028
}, err=7536851, msg=Communication: Command 'EmailAct' is disabled under current context.(SBL-CSR-00211)


The command is a 3rd level subcommand as defined below:



The subcommand SetACD has been break in two subcommand as per the Bookshelf> Siebel CTI Administration Guide > Configuring Events and Commands > Commands > Hierarchical Commands (Commands and Subcommands) where it says: "If you require a command that executes both a device command and a business service method, then define a group command where ExecuteAll is True and where two subcommands are specified. Define one subcommand to execute a device command, such as a make-call command, and define the other subcommand to invoke your business service method. If you need command data parameters, then create command data definitions and associate them with the subcommands."

Changes

 

Cause

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