Assign Cases Based On Maximum Load Limit Or Capacity Specified On The Position Or Candidate Instead Of Using Workload Distribution Rules

(Doc ID 2319055.1)

Last updated on OCTOBER 18, 2017

Applies to:

Siebel Assignment Manager - Version 15.7 [IP2015] and later
Information in this document applies to any platform.

Goal

Instead of using Assignment Manager Workload Distribution Rule feature to limit the number of objects assigned to a candidate, what is another option to achieve a similar result?
 

Solution

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