Unable To Create A Driver Object Error

(Doc ID 2319108.1)

Last updated on OCTOBER 19, 2017

Applies to:

Siebel CRM - Version [IP2014] and later
Information in this document applies to any platform.


On : [IP2014] version, CTI

When trying to connect CTI with Mitel Enterprise Systems through Mitel Integration Driver. Customer is facing below error message 

Unable to create a Driver object from driver (SBL-CSR-00500)

The issue can be reproduced at will with the following steps:
1. Login to the application
2. Notice that communication toolbar is working for CTI related operations or not


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