Unable To Create A Driver Object Error

(Doc ID 2319108.1)

Last updated on OCTOBER 19, 2017

Applies to:

Siebel CRM - Version 8.1.1.14.1 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.1 [IP2014] version, CTI

ACTUAL BEHAVIOR
---------------
When trying to connect CTI with Mitel Enterprise Systems through Mitel Integration Driver. Customer is facing below error message 

Unable to create a Driver object from driver (SBL-CSR-00500)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to the application
2. Notice that communication toolbar is working for CTI related operations or not


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms