Assgment Manager Changing Parameter

(Doc ID 2319812.1)

Last updated on OCTOBER 20, 2017

Applies to:

Siebel Financial Services CRM - Version 8.1.1.5 SIA [21229] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.5 SIA [21229] version, Assignment Manager

Assgment manager changing parameter

We have Siebel IP 16. In our application we use Assignment Manager Component with some rules. In the application UI with the option AFFECT we see only the (one) future candidate to assign the activity even if they are a lot of people who have the right skills. We will like to know how to see all the future candidates (not just one) with their scores. I read some information that say to change two parameters on the Assignment Manager Component: Assignment Mode, Return Property Set.
When I change thèse two parameter I have an error message. What should I do to see all the future candidates not just one with the score?

ERROR

Generic Information 3 0000004659d5196c:0 2017-10-04 16:45:24 Matching object "Activity", objrowid "1-1CQ5OM"

GenericLog GenericError 1 0000004659d5196c:0 2017-10-04 16:45:24 Message: IDSQL-01,
Additional Message: Open Stmt Already In Use


GenericLog GenericError 1 0000004659d5196c:0 2017-10-04 16:45:24 Message: GEN-10,
Additional Message: Calling Function: DICGetRowReOpenStmt; Called Function: DICGetRowOpenStmt


GenericLog GenericError 1 0000004659d5196c:0 2017-10-04 16:45:24 (asgnengi.cpp (8366) err=3006 sys=0) SBL-GEN-03006: Error calling function: DICGetRowReOpenStmt



Cause

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