Dispatch Board Activities Disappear when Creating Link under BO FS Dispatch Board

(Doc ID 2320011.1)

Last updated on OCTOBER 25, 2017

Applies to:

Siebel Field Service - Version 16.15 [IP2016] and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------------------------
When creating a Link to display a custom applet with records under un-planned activities lead to activities disappear in Dispatch board.

EXPECTED BEHAVIOR
---------------------------------
Activities should not be disappeared in Dispatch board.

STEPS TO REPRODUCE
------------------------------------
1) Create one link - "FS DB Unplanned Activity/Action"
2) Add this link to BO - FS Dispatch Board
3) Compile the changes
4) open Dispatch Board now, drag and drop an activity
5) Once the activity dropped into DB Refresh the page, dropped activity getting disappeared.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms