Assignment Manager Does Not Assign Activities Equally to Available Candidates
Last updated on NOVEMBER 08, 2017
Applies to:Siebel CRM - Version 188.8.131.52 [IP2014] and later
Information in this document applies to any platform.
The requirement is to assign activities equally among the available employee candidates.
However, from the assignee filter, we can use only 2 options: One Best Fit or One Random Fit.
One Best Fit assigns all the activities to the same employee.
One Random Fit assigns activities to the employees, but not equally.
We have 4 employee candidates, then 20 activities are not assigned in the manner of 5 equally to the 4 available employee candidates.
Could you let us know if this feature is possible?
Also, in the workload distribution, we are unable to define the maximum workload since we cannot be sure of the total number of activities that an employee should take in real time.
The total activity count can vary and needs to be assigned equally to all available employee candidates.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms