Assignment Manager Does Not Assign Activities Equally to Available Candidates

(Doc ID 2320477.1)

Last updated on NOVEMBER 08, 2017

Applies to:

Siebel CRM - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Goal

The requirement is to assign activities equally among the available employee candidates.

However, from the assignee filter, we can use only 2 options: One Best Fit or One Random Fit.

One Best Fit assigns all the activities to the same employee.
One Random Fit assigns activities to the employees, but not equally.

For example:

We have 4 employee candidates, then 20 activities are not assigned in the manner of 5 equally to the 4 available employee candidates.

Could you let us know if this feature is possible?

Also, in the workload distribution, we are unable to define the maximum workload since we cannot be sure of the total number of activities that an employee should take in real time.

The total activity count can vary and needs to be assigned equally to all available employee candidates.
 

Solution

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