IIR Fails With "MultiSet failed" and "Verify first key segment failed (wrong seq)" Errors After Records Were Deleted From The Siebel Application
(Doc ID 2320777.1)
Last updated on JULY 09, 2021
Applies to:
Siebel Universal Customer Master - Version 8.1.1.7 [21238] and laterInformation in this document applies to any platform.
Symptoms
On : 8.1.1.7 [21238] version, Universal Customer Master with IIR 9.0.
The IIR 9.0.1 SP3 version is b eing used and IIR application service is returning some errors.
The following errors were reported:
1. The IIR search console does not work, it is showing the following error:
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. From IIR search console perform a search
2. No records is returned and errors above is displayed
BUSINESS IMPACT
-----------------------
Due to this issue, users cannot clean/match records.
Changes
450 K records were delete from Siebel Application
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |