OHS Is Getting Restarted Few Times A Week Due To "Process Ping Failed"

(Doc ID 2320809.1)

Last updated on OCTOBER 24, 2017

Applies to:

Siebel CRM - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

The OHS process is getting terminated when apparently there is a high number of incoming requests.

The following errors can be found on the OHS logs:

[2017-04-18T08:21:13-05:00] [opmn] [ERROR:1] [] [libopmnohs] Process Ping Failed: ohs1~OHS~OHS~1 (1657302076:37269) [Connection reset by peer]
[2017-04-18T08:21:15-05:00] [opmn] [WARNING:1] [660] [pm-process] Process Crashed: ohs1~OHS~OHS~1 (1657302076:37269) - Restarting
[2017-04-18T08:21:15-05:00] [opmn] [NOTIFICATION:1] [662] [pm-process] Starting Process: ohs1~OHS~OHS~1 (1657302077:0)
[2017-04-18T08:21:18-05:00] [opmn] [NOTIFICATION:1] [665] [pm-process] Process Alive: ohs1~OHS~OHS~1 (1657302077:63083)
[2017-04-18T21:09:48-05:00] [opmn] [ERROR:1] [] [libopmnohs] Process Ping Failed: ohs1~OHS~OHS~1 (1657302077:63083) [The connection receive timed out]
[2017-04-18T21:11:08-05:00] [opmn] [ERROR:1] [] [libopmnohs] Process Ping Failed: ohs1~OHS~OHS~1 (1657302077:63083) [The connection receive timed out]
[2017-04-18T21:11:58-05:00] [opmn] [ERROR:1] [] [libopmnohs] Process Ping Failed: ohs1~OHS~OHS~1 (1657302077:63083) [The connection receive timed out]
[2017-04-18T21:12:48-05:00] [opmn] [ERROR:1] [] [libopmnohs] Process Ping Failed: ohs1~OHS~OHS~1 (1657302077:63083) [The connection receive timed out]
[2017-04-18T21:12:48-05:00] [opmn] [ERROR:1] [] [libopmnohs] Process Unreachable: ohs1~OHS~OHS~1 (1657302077:63083)
[2017-04-18T21:12:49-05:00] [opmn] [NOTIFICATION:1] [663] [pm-process] Stopping Process: ohs1~OHS~OHS~1 (1657302077:63083)
[2017-04-18T21:13:00-05:00] [opmn] [NOTIFICATION:1] [662] [pm-process] Starting Process: ohs1~OHS~OHS~1 (1657302077:0)
[2017-04-18T21:13:03-05:00] [opmn] [NOTIFICATION:1] [665] [pm-process] Process Alive: ohs1~OHS~OHS~1 (1657302077:6463)
The web server is used for different applications.

Changes

 

Cause

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