VBC Popup Applet is Blank or Does Not Open Intermittently

(Doc ID 2322945.1)

Last updated on FEBRUARY 28, 2018

Applies to:

Siebel CRM - Version 15.8 [IP2015] and later
Information in this document applies to any platform.


On :  15.8 [IP2015] version, Client Functionality

Intermittently Issue during PopUp Applet renderization based on VBC  

Customer have detected a renderization issue when a PopUpApplet(based on a VBC) is called through Control(Button User Property). The VBC calls a WebService OutBound that returns data.
When the VBC Applet pops up, it is blank intermittently.

The VBC popup applet should not be blank

The issue can be reproduced at will with the following steps:
1. Go to the Applet that has the custom control
2. Click on the custom control to open the VBC popup applet
3. Note the VBC popup applet is blank

The issue has the following business impact:
Due to this issue, users cannot see the data in the VBC popup applet.




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