VBC Popup Applet is Blank or Does Not Open Intermittently

(Doc ID 2322945.1)

Last updated on OCTOBER 30, 2017

Applies to:

Siebel CRM - Version 15.8 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On :  15.8 [IP2015] version, Client Functionality

ACTUAL BEHAVIOR  
---------------
Intermittently Issue during PopUp Applet renderization based on VBC  

Customer have detected a renderization issue when a PopUpApplet(based on a VBC) is called through Control(Button User Property). The VBC calls a WebService OutBound that returns data.
When the VBC Applet pops up, it is blank intermittently.



EXPECTED BEHAVIOR
-----------------------
The VBC popup applet should not be blank

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to the Applet that has the custom control
2. Click on the custom control to open the VBC popup applet
3. Note the VBC popup applet is blank

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see the data in the VBC popup applet.

Cause

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