User Unable To Access Production Siebel Portal

(Doc ID 2323026.1)

Last updated on NOVEMBER 01, 2017

Applies to:

Siebel CRM - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

A group of existing users are unable to log into the Siebel Application in Production, it is taking very long time until hits session timeout (15 min or more).

If create new user, issue does not occur.


Cause

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