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Sorting List Applet Is not Working When Browser Zoom Greater Than 100% (Doc ID 2323417.1)

Last updated on OCTOBER 31, 2017

Applies to:

Siebel CRM - Version 16.16 [IP2016] and later
Information in this document applies to any platform.


On : 16.16 [IP2016] version, Client Functionality

Order icon in the fields of the application does not work with zoom greater than 100%

We are experiencing the following behavior:

When sorting a list applet using the Order icon  into a descending or ascending order, it works only if the browser has a zoom less than 100%, however, if the zoom is equal to or greater than 100% the order icon is not enabled and therefore it is not executed.

We read reviewed the following documents: and they weren't helpful

Siebel IP2016: Sort Icon Is Not Available By Default In Open UI List Applets (Doc ID 2257960.1)

Adjusting Browser Web page Zoom (Doc ID 1046742.1)

We made a video to show them the behavior and that you can answer us as soon as possible.

Sorting descending order or ascending order should work if browser zoom is greater than 100%

The issue can be reproduced at will with the following steps:
1. Change Browser zoom to 100% or more
2. Go to the List applet and sort a column
3. Observe that the sorting is not working


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