Sorting List Applet Is not Working When Browser Zoom Greater Than 100%

(Doc ID 2323417.1)

Last updated on OCTOBER 31, 2017

Applies to:

Siebel CRM - Version 16.16 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.16 [IP2016] version, Client Functionality

ACTUAL BEHAVIOR
---------------
Order icon in the fields of the application does not work with zoom greater than 100%



We are experiencing the following behavior:

When sorting a list applet using the Order icon  into a descending or ascending order, it works only if the browser has a zoom less than 100%, however, if the zoom is equal to or greater than 100% the order icon is not enabled and therefore it is not executed.

We read reviewed the following documents: and they weren't helpful

Siebel IP2016: Sort Icon Is Not Available By Default In Open UI List Applets (Doc ID 2257960.1)

Adjusting Browser Web page Zoom (Doc ID 1046742.1)

We made a video to show them the behavior and that you can answer us as soon as possible.


EXPECTED BEHAVIOR
-----------------------
Sorting descending order or ascending order should work if browser zoom is greater than 100%

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Change Browser zoom to 100% or more
2. Go to the List applet and sort a column
3. Observe that the sorting is not working


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms