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SBL-DAT-60260: The Settings In The User Personalization Settings View Will Not Work In Open UI (Doc ID 2323480.1)

Last updated on SEPTEMBER 17, 2021

Applies to:

Siebel CRM - Version 16.16 [IP2016] and later
Information in this document applies to any platform.


On : 16.16 [IP2016] version, Client Functionality

We have upgraded from to IP 2016 Patchset 16.17, when we choose the User Preferences > Personalization an error message shown.

We tested with thin client also and vanilla siebel_sia.srf and the error message appears. and tested in all browsers, IE, Firefox, Chrome and Safari


"The settings in the User Personalization Settings View will not work when the application is being viewed in High Interactivity mode. Contact your system administrator for assistance in viewing the application in Standard Interactivity so the settings can take effect. SBL-DAT-60260"


The issue can be reproduced at will with the following steps:
1. SADMIN logs into callcenter_enu.
2. Click on Tools > User Preferences > Personalization or go to Site Map > User Preferences > Personalization, and got the error.


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