"Update Counts" On Segment Is Not Updating "Last Count" In Siebel

(Doc ID 2323492.1)

Last updated on OCTOBER 31, 2017

Applies to:

Siebel Marketing - Version 16.0 [IP2016] and later
Information in this document applies to any platform.

Symptoms

"Last Count" field from Campaigns > Design > Segments/Lists is not showing any counts.

It is expected that "Last Count" from Segments/Lists in Campaign shows the last counts executed from OBIEE > Update counts

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Create a Segment in OBIEE that Counts 50 for example

2. Go to Campaigns > Design > Allocation and allocate the Segment to the Campaign

3. Go to Segments/List view

4. Click in "Update Counts" from Campaign > Segments/Lists

5. "Last Count" field is empty.

6. It should be 50.

 

Cause

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