Visibility Of The Keyboard Focus is not always consistent

(Doc ID 2324931.1)

Last updated on NOVEMBER 08, 2017

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms

The presentation of the keyboard focus is not consistence. Example the presentation of the focus on account summary - Installed asset menu icon is larger that the one in the "show more"


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in Siebel ecommunications
2. Navigate to accounts and drill down on one of the accounts
3. Child view accounts summary - prepaid
3. In the installed asset view put the focus to the "menu" and then "show more"
Observe the presentation of the focus is not the same, the focus in the "menu" is indicated by a large square while in the show more a small square.

Cause

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