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800+ Conflicts on Web Template after IRM to IP17 (Doc ID 2325135.1)

Last updated on JULY 03, 2019

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.


Could you please confirm Web Templates Directory instructions whether it is required to copy all files from all \siebsrvr\webtempl or only the custom ones?
We have understood this to copy all files (both standard and custom) but not, we have 802 web templates with critical conflicts. These include both custom and also standard web templates which we have never updated.

Database Upgrade Bookshelf States page 131
The instruction is a bit vague whether to "copy all files" from \siebsrvr\webtempl or copy only the "custom files".
Directory where the custom web templates are stored. With IP2017 onwards, web templates are stored in the database. Custom web templates must be moved to the database as well. Therefore, a step is executed during the upgrade process that moves all the web templates specified in this particular location to the database.
You must copy over the files of the previous release from:
In addition, copy all files into a single directory and specify that location.


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