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800+ Conflicts on Web Template after IRM to IP17 (Doc ID 2325135.1)

Last updated on APRIL 06, 2020

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.


Could you please confirm whether Web Templates Directory instructions requires to copy all files from  \siebsrvr\webtempl or only the custom ones?
We understood that we have to copy all files (both standard and custom) but not, we have 802 web templates with critical conflicts after the upgrade. These include both custom and also standard web templates which we have never updated.

Siebel Database Upgrade Guide Siebel Innovation Pack 2017, Rev. B > Upgrading the Siebel Database > Preparing to Run the Siebel Database Configuration
> Information Required for the Database Configuration Utilities > Web Templates Directory instructions seems a bit vague:

It says to "copy all files" from \siebsrvr\webtempl or to copy only the "custom files"?

"With IP2017 onwards, web templates are stored in the database. Custom web templates must be moved to the database as well. Therefore, a step is executed during the upgrade process that moves all the web templates specified in this particular location to the database.
You must copy over the files of the previous release from:
\siebsrvr\webtempl. In addition, copy all files into a single directory and specify that location."


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