DISA Error SBL-UIJ-52896 in IP17 while Editing Attachments

(Doc ID 2326111.1)

Last updated on NOVEMBER 08, 2017

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms

In IP17 when attempting to Edit Attachment, the following error occurs.

ERROR
-----------------------
Cannot communicate with Desktop Integration Siebel Agent! Please check firewall settings of your machine and make sure it can connect to Siebel server.(SBL-UIJ-52896)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Attachments
2. Open the Attachment
3. Try to Edit it,
The error was thrown.


Cause

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