Workflow Policy Does Not Work After Upgrading to Open UI (SBL-SCL-00143)

(Doc ID 2326395.1)

Last updated on NOVEMBER 08, 2017

Applies to:

Siebel CRM - Version 16.17 [IP2016] and later
Information in this document applies to any platform.

Symptoms

After upgrading from 8.1.1.9 High Interactivity to IP2016 (16.17), the workflow policy does not work.
Configuration is the same in both the 8.1.1.9 and IP2016 environments.

The Policy does not have a workflow process.


GenericLog  GenericError  1  0000000359de4496:0 2017-10-11 17:54:11 (esclmain.cpp (189) err=4522127 sys=0) SBL-SCL-00143: Internal: input disassembly failed.

STEPS
1. Check the existing workflow policy.
2. Review the job status in the UI.

Observe the workflow policy is not working.

Cause

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