Either an invalid user name or password was specified in the request for operation SBL-EAI-05163

(Doc ID 2326424.1)

Last updated on MARCH 01, 2018

Applies to:

Siebel Financial Services CRM - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11 [IP2013] version, Siebel EAI

When attempting to invoke a custom inbound web service in production
the following error occurs at random

ERROR
-----------------------
Either an invalid user name or password was specified in the request for operation, 'MCCreateActivity'

(SBL-EAI-05163)

STEPS
-----------------------
The issue can NOT be reproduced at will.
It happens at random in production.
This week they got it twice.
Last week not at all.
It started 4-5 months ago and no changes to the system around that time are known or thought to be related to the behavior.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are forced to restart the component in production to resume processing .

Changes

 

Cause

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