IP17.1 - ESD Web Service Not Sending Data Back To Siebel Marketing Via Web Service

(Doc ID 2326754.1)

Last updated on NOVEMBER 09, 2017

Applies to:

Siebel Email Marketing Server - Version 17.1 [IP2017] to 17.1 [IP2017] [Release V17]
Siebel Marketing - Version 17.1 [IP2017] to 17.1 [IP2017] [Release V17]
Information in this document applies to any platform.

Symptoms

On : 17.1 [IP2017] version, Email Marketing Server

When attempting to run a campaign launch, ESD does not respond to Siebel Marketing. The following error occurs.

ERROR
-----------------------
2017-11-02 14:43:06,745 [QueueReader-0-callbackQueue] ERROR CallbackProcessor Error in connecting to web service: com.siebel.sem.common.db.DataProcessor$ConnectionFailureException: org.apache.axis2.AxisFault: Error Code: SOAP_ERROR Error Message: Error: Inbound SOAP Message - Session Token is missing or invalid or has expired.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create an email campaign
2. Load and launch the campaign
3. Email is sent
4. Campaign launch is not updated with the response from ESD

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot complete campaign launch

Cause

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