Loan Transaction Not Created Automatically In Siebel Loyalty

(Doc ID 2327014.1)

Last updated on NOVEMBER 10, 2017

Applies to:

Siebel Loyalty Engine - Version 16.0 [IP2016] and later
Information in this document applies to any platform.


On : 16.0 [IP2016] version, Loyalty

Loan Transaction not created automatically in Siebel Loyalty

When a member in Siebel Loyalty does a redemption and he doesn't have enough balance the trdemption transaction will be rejected. But to provide more features to the customers, Siebel Loyalty offers Loans. Loyalty engine will create loans if the customer doesn't have enough points for the redemption trnasaction. I have completed the loans setup in Siebel Loyalty. but still, loan transaction is not create automatically.


loan transaction is to create automatically

The issue can be reproduced at will with the following steps:
1. create loans setup in Siebel Loyalty
2. create redemption txn
3. doesn't have enough balance the redemption transaction 

The issue has the following business impact:
Due to this issue, users cannot use loan


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