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Siebel Error Messages Are Not Significant Enough (Doc ID 2327765.1)

Last updated on FEBRUARY 05, 2019

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.


The error message is Siebel are not very helpful and the technical error code is not helpful to the end user. Also, after pressing the OK button, the focus is not automatically drawn to the input field, that needs correction.

The message should indicate that an input field may not be “empty”, additionally contain an example text of a correctly formatted input. Also, after acknowledging an error message the focus should directly jump to the input field, which needs correction. 

The issue can be reproduced at will with the following steps:
1. Log in Siebel ecommunications_enu
2. Navigate to Accounts
3. Create a new account, leave the "account class" field empty and try to save the record
Error Message: Account Class is required field. Please enter a value for the field (SBL-DAT-00498).


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