Cannot login to IP2017 Siebel Management Console after New Installation, returning "The user ID or password that you entered is incorrect"

(Doc ID 2328150.1)

Last updated on NOVEMBER 14, 2017

Applies to:

Siebel CRM - Version 17.2 [IP2017] and later
Information in this document applies to any platform.

Symptoms


When attempting to install base 17.0 Application Interface ,
the following error occurs.

"The user ID or password that you entered is incorrect"


Customer performed the following steps

  1. Create Certificate. Launch installation of Siebel version 17.0
  2. choose Application Interface, specify username/password for initial login
  3. It goes to the end without errorring out
  4. go to the Siebel Management console, it shows the login screen
  5. put the username, password specified during installation. It is not accepted.

Observations of the installation completed:

     * installed files are created with no executable permission -rw-rw----
     * Certificate is not copied during installation to /ai/applicationcontainer/siebelcerts
     * while installing , message in the background screen shows that web server start failed

.
.
.
Executing Command: /bin/csh -c chmod -R 755 /opt/apps/siebel/ses5
after AESEncrypter object
Password:admin
passwordEncrypt:ZE5YMWhnanRhcDByNmJrbEZYMVRBQnMveUZxS3JTZTlYc2NSdHhSOXhnLzdqNzNseWxLNTB3PT1xSEpvZVFNMEVrbHFVVHF4T1pGVXJ3PT1wVGhiaHdpYXdzdXcrOWM3TC9NYkZFZkhtMVUvTnRhUQ==
KeyStorePassword:VExSMDV3amRXTG9UcGZCdEdlVHJqWThvYW5oWGNzanJVMjZmREpRbnRwUU5YL3dGTUo3V2h3PT1lNjc3cHBYcmlIb1hkQmpkRGszYW9RPT1nS0d0Q0huRXErd3F1S0Nvc1N4ekhxTTF0cXFiQS9EVA==
cp  /opt/apps/siebel_keystore.jks /opt/apps/siebel/ses5/applicationcontainer/siebelcerts
cp  /opt/apps/siebel_keystore.jks /opt/apps/siebel/ses5/applicationcontainer/siebelcerts
cp  /opt/apps/siebel/ses5/applicationinterface/applicationinterface.properties /opt/apps/siebel/ses5/applicationcontainer/webapps
cp  /opt/apps/siebel/ses5/applicationinterface/migration.properties /opt/apps/siebel/ses5/applicationcontainer/webapps
Extracting war files.
reading placeholderforwebxml.txt file
Updating web.xml file
Deploying siebel.war file
updating Server.xml file.
Webserver startup file: /opt/apps/siebel/ses5/applicationcontainer/bin/startup.sh
Executing Command: /bin/csh -c /opt/apps/siebel/ses5/applicationcontainer/bin/startup.sh
Starting webserver failed.

 

Changes

 

Cause

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