How Can Assignment Manager Perform Case Insensitive Matching

(Doc ID 2329167.1)

Last updated on NOVEMBER 17, 2017

Applies to:

Siebel CRM - Version 8.1.1.1 [21211] and later
Information in this document applies to any platform.

Goal

We plan to use Account City criteria in our rules for assignment. However we noticed from the assignment logs assignment manager always performs case sensitive match.

How can we enable case insensitive match?

Solution

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