How Can Assignment Manager Perform Case Insensitive Matching
Last updated on NOVEMBER 17, 2017
Applies to:Siebel CRM - Version 18.104.22.168  and later
Information in this document applies to any platform.
We plan to use Account City criteria in our rules for assignment. However we noticed from the assignment logs assignment manager always performs case sensitive match.
How can we enable case insensitive match?
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