My Oracle Support Banner

How Can Assignment Manager Perform Case Insensitive Matching (Doc ID 2329167.1)

Last updated on NOVEMBER 17, 2017

Applies to:

Siebel CRM - Version [21211] and later
Information in this document applies to any platform.


We plan to use Account City criteria in our rules for assignment. However we noticed from the assignment logs assignment manager always performs case sensitive match.

How can we enable case insensitive match?


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.