Generate Proposal Template Failed In PROD

(Doc ID 2329188.1)

Last updated on NOVEMBER 16, 2017

Applies to:

Siebel CRM - Version 8.1.1.11.9 [IP2013] and later
Information in this document applies to any platform.

Symptoms

Generate Proposal Template Failed in PROD

Customer is reporting issue when generating a proposal template


ERROR
-----------------------
DocServer_0008_8388623.log

eDocProposalEvent ProposalDebug 3 00006b865a001178:81055 2017-11-06 14:03:49 Proposal Service: Open template file

ObjMgrLog Error 1 00006b865a001178:81055 2017-11-06 14:03:50 (wrdbasic.cpp (778)) SBL-EDC-00162: [Microsoft Word Basic OLE Automation]

FileOpen: Command failed


eDocProposalEvent ProposalError 0 00006b865a001178:81055 2017-11-06 14:03:50 Proposal Service: Error: Failed to open template file

ObjMgrLog Error 1 00006b865a001178:81055 2017-11-06 14:03:50 (docgensvc.cpp (2020)) SBL-EDC-00184: Error occurred in opening document



Cause

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