Cursors not getting released when using the WF UCM Process Merge Request

(Doc ID 2329704.1)

Last updated on NOVEMBER 17, 2017

Applies to:

Siebel Universal Customer Master - Version 8.1.1.11.17 [IP2013] and later
Information in this document applies to any platform.

Symptoms

STEPS: 

1. Make sure you have Data in S_DEDUP_RESULT Table. 

2. First initiated a job to process 5k merge records from S_DEDUP_RESULT using workflow "UCM Process Merge Request"
3. During the job, monitored the dynamic performance views, specifically following the statistic values for "open cursors current".
4.  Throughout the job, the cursor count for a specific SID  increased steadily, slightly decreasing when the SID was in Active status and increasing when the SID was in Inactive status.
5.  After 5k records were processed and the job was marked as "Success", the cursor count for that SID  did not decrease on job completion.
6.  Then subsequently ran another job to process an additional 1k merge records using the same out-of-the-box workflow. The same SID was used during this job, the value of "open cursors current" increased.the cursor count for that SID did not decrease on job completion.


Cause

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