Correspondence Templates Not Visible In Pick Applet
(Doc ID 2330139.1)
Last updated on NOVEMBER 22, 2019
Applies to:
Siebel CRM - Version 16.8 [IP2016] and laterInformation in this document applies to any platform.
Symptoms
On : 16.8 [IP2016] version
When the customer try to create a new correspondence and wants to select a template from pick applet the pop-up opened is empty
STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Correspondence Screen
2. Create a new record
3. Click on Template field to select a template
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |