Correspondence Templates Not Visible In Pick Applet

(Doc ID 2330139.1)

Last updated on NOVEMBER 20, 2017

Applies to:

Siebel CRM - Version 16.8 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.8 [IP2016] version


When the customer try to create a new correspondence and wants to select a template from pick applet  the pop-up opened is empty

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Correspondence Screen
2. Create a new record
3. Click on Template field to select a template

Cause

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