Correspondence Templates Not Visible In Pick Applet

(Doc ID 2330139.1)

Last updated on FEBRUARY 28, 2018

Applies to:

Siebel CRM - Version 16.8 [IP2016] and later
Information in this document applies to any platform.


On : 16.8 [IP2016] version

When the customer try to create a new correspondence and wants to select a template from pick applet  the pop-up opened is empty

The issue can be reproduced at will with the following steps:
1. Go to Correspondence Screen
2. Create a new record
3. Click on Template field to select a template


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms