Siebel BIP Reports upload fails with SRF error SBL-EAI-04308

(Doc ID 2330440.1)

Last updated on NOVEMBER 20, 2017

Applies to:

Siebel Sales - Version 8.2.2.4 SIA [23030] and later
Information in this document applies to any platform.

Symptoms

On : 15.15 [IP2015] version, Reports

When attempting to upload the reports fro Siebel BIP integration in DEV environment, the report upload fails and the following error occurs.

ERROR
-----------------------

SBL-EAI-04308: Operation 'isReportExist' of Web Service 'http://xmlns.oracle.com/oxp/service/v11/PublicReportService.PublicReportServiceService' at port 'PublicReportService_v11' failed with the following explanation: "java.lang.RuntimeException: oracle.xdo.security.ValidateException: Error Code: 7667854 Error Message: Error: Could not open repository file '\ses\objects\enu\siebel_sia.srf'. File does not exist or may be in use by another process.(SBL-DAT-00142)".


STEPS
-----------------------
The issue can be reproduced ONLY in customer environment at will with the following steps:
1. Implement Siebel BIP integration in DEV environment.
2. Try to upload a report from Siebel standard templates.
3. Check to see if the upload is successful.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot upload reports and this was causing a setback.

Cause

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