EIM Inserts Redundant Data Instead Of Updating the correct record

(Doc ID 2331887.1)

Last updated on NOVEMBER 24, 2017

Applies to:

Siebel CRM - Version 8.1.1.14.9 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.9 [IP2014] version, Field Service

ACTUAL BEHAVIOR
---------------
Every time when the job ran it inserts one record with all correct information and inserts another dummy record from EIM_PRDINT_LOY.

EXPECTED BEHAVIOR
-----------------------
No dummy value should be inserted. Previous value should be updated.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run the EIM job

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, About 300k dummy records are imported to product database and caused several key function unsuccessfully.

Cause

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