AOM Crashes When Search For A User Session In Production

(Doc ID 2332196.1)

Last updated on NOVEMBER 26, 2017

Applies to:

Siebel Financial Services CRM - Version 16.5 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.5 [IP2016] version, System Admin

ACTUAL BEHAVIOR
---------------
 
Object manager crashes when search for a user session in the server administration OM Sessions screen.

2017-10-19 10:30:31 FINSOBJ5ObjMgr_enu 16180 0xe06d736308 Process 16180 exited with error - Exception code 0xe06d736308
There is no crash or fdr file generated!

core dump review indicated following callstack:

cuuc54!icu_54::UnicodeString::operator
FirstlogicConnector!sdq_shutdown_connector
ACE!ACE_Task_Base::svc_run
ACE!ACE_Thread_Adapter::invoke
ACE!ACE_Thread_Adapter::invoke
msvcr100!freefls
msvcr100!__fls_getvalue
kernel32!BaseThreadInitThunk
ntdll!RtlInitializeExceptionChain
ntdll!RtlInitializeExceptionChain



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. login into siebel
2. go to administration- management
3. go to Sessions
4. query for a user(which has duplicate sessions)


Cause

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