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How to Resolve IP 2017 Enterprise Profile Deployment Failure (Doc ID 2332701.1)

Last updated on APRIL 28, 2019

Applies to:

Siebel CRM - Version 17.2 [IP2017] and later
Information in this document applies to any platform.

Goal

How to resolve Enterprise Profile Deployment Failure during installing IP2017 as a new installation on a single-box environment?

 

Scenario:

Instructions followed as per screenshots in document "Install & Configure Advisor: Siebel Innovation Pack 2017 (17.0) (Doc ID 2277538.2)".
When it comes to deploying the enterprise profile (p60 in your doc), the deployment would fail (red symbol in the UI).

Details in gtwysrvr/log/srvrcfg.log, indicate some authentication failure, but not exactly what is failing:

2021 2017-11-27 14:34:42 2017-11-27 14:34:43 +0100 00000009 001 003f 0001 09 srvrcfg 32598 -143755568 /opt/siebel/2017/ses/gtwysrvr/log/srvrcfg.log 17.2.0.0 [23073] ENU
SisnTcpIp SisnSockError 1 000000025a1c7f56:0 2017-11-27 14:34:42 -143755568: [SISNAPI TLS] Successfully Negotiated TLSv1 Connection
NameServerLayerLog Error 1 000000025a1c7f56:0 2017-11-27 14:34:43 -143755568: [cgclientservice] Error occured at the server error:NOTOK :Authentication failed for user
GenericLog GenericError 1 000000025a1c7f56:0 2017-11-27 14:34:43 (scmnsclnt.cpp (135) err=2555922 sys=0) SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store (crmdev20:2320).
GenericLog GenericError 1 000000025a1c7f56:0 2017-11-27 14:34:43 (scmobj.cpp (211) err=2555922 sys=0) SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store (crmdev20:2320).

 

Solution

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In this Document
Goal
Solution


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