IP 2017 Deploy Enterprise Profile Fails
Last updated on NOVEMBER 27, 2017
Applies to:Siebel CRM - Version 17.2 [IP2017] and later
Information in this document applies to any platform.
Customer is installing IP2017 as a new installation on a single-box environment, more or less following the screenshots document provided with "Install & Configure Advisor: Siebel Innovation Pack 2017 (17.0) (Doc ID 2277538.2)".
When it comes to deploying the enterprise profile (p60 in your doc), the deployment would fail (red symbol in the UI).
Checking the gtwysrvr/log/srvrcfg.log, they see some authentication failure, but no indication on what exactly is failing:
2021 2017-11-27 14:34:42 2017-11-27 14:34:43 +0100 00000009 001 003f 0001 09 srvrcfg 32598 -143755568 /opt/siebel/2017/ses/gtwysrvr/log/srvrcfg.log 22.214.171.124  ENU
SisnTcpIp SisnSockError 1 000000025a1c7f56:0 2017-11-27 14:34:42 -143755568: [SISNAPI TLS] Successfully Negotiated TLSv1 Connection
NameServerLayerLog Error 1 000000025a1c7f56:0 2017-11-27 14:34:43 -143755568: [cgclientservice] Error occured at the server error:NOTOK :Authentication failed for user
GenericLog GenericError 1 000000025a1c7f56:0 2017-11-27 14:34:43 (scmnsclnt.cpp (135) err=2555922 sys=0) SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store (crmdev20:2320).
GenericLog GenericError 1 000000025a1c7f56:0 2017-11-27 14:34:43 (scmobj.cpp (211) err=2555922 sys=0) SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store (crmdev20:2320).
How to resolve this issue?
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