Siebel CTI Toolbar not Working in Touch Devices

(Doc ID 2332840.1)

Last updated on NOVEMBER 27, 2017

Applies to:

Siebel CRM - Version 15.18 [IP2015] and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

When attempting to login a Siebel CTI user on touch enabled tablets and laptops the Siebel CTI Toolbar does not show up.

ERROR

"disable CTI push channel at iPad to avoid bug 19623469"

STEPS

The issue can be reproduced at will with the following steps:
1. Use a Tablet or Laptop with touch feature enabled
2. Login a Siebel CTI user on the machine
3. The Siebel CTI Toolbar does not show up.

Cause

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