Siebel CTI Toolbar not Working in Touch Devices
Last updated on NOVEMBER 27, 2017
Applies to:Siebel CRM - Version 15.18 [IP2015] and later
Information in this document applies to any platform.
When attempting to login a Siebel CTI user on touch enabled tablets and laptops the Siebel CTI Toolbar does not show up.
"disable CTI push channel at iPad to avoid bug 19623469"
The issue can be reproduced at will with the following steps:
1. Use a Tablet or Laptop with touch feature enabled
2. Login a Siebel CTI user on the machine
3. The Siebel CTI Toolbar does not show up.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms